Refund and Returns Policy

Effective Date: 01/07/2025


Thank you for shopping with VirtualMartPro.com. We stand behind the quality of our digital products and services. This Refund and Returns Policy explains your rights when requesting a refund or support.

🔐 Digital Products & Services Policy

Due to the nature of digital products—including but not limited to verified accounts, subscriptions, VCCs, or virtual services—all sales are final. We do not offer refunds or returns once the product or service has been delivered.

✅ Refunds May Be Granted Only If:

We may approve a partial or full refund under limited circumstances, including:

  • ❌ Product not delivered within the stated timeframe (24–72 hours, depending on item)
  • ❌ The account or service is inaccessible due to an error on our side
  • ❌ You receive a non-functional or banned account at the time of delivery
  • ❌ Duplicate payment due to a technical glitch

To be eligible, you must contact us within 48 hours of receiving your order with proof of the issue (screenshots, error messages, etc.).

🚫 Non-Refundable Situations

Refunds will not be issued if:

  • You changed your mind after delivery
  • The issue is caused by user error or misuse
  • You violated the product’s terms of use, resulting in suspension or ban
  • Delays occurred due to inaccurate customer info or failed verification
  • The product has been used, accessed, or modified

🔁 Replacements Instead of Refunds

In certain situations, we may offer a replacement instead of a refund if:

  • The product was delivered in a faulty condition
  • A login or service was compromised before first-time use
  • A technical error occurred during delivery

⏳ Refund Timeframe

Approved refunds will be processed within 3–7 business days, depending on your payment method. You’ll be notified by email once it has been issued.

📩 How to Request a Refund or Replacement

To start a refund/replacement request:

  1. Email us at support@virtualmartpro.com
  2. Use subject line: Refund Request – Order #[Your Order ID]
  3. Provide:
    • Proof of purchase (receipt, order ID)
    • Clear description of the issue
    • Screenshot(s) or video, if applicable

Our team will review and respond within 24–48 hours.

⚖️ Fraud Prevention & Abuse

To protect our platform and customers:

  • We track product activations and access logs
  • Fraudulent chargebacks or abuse may lead to permanent bans and reporting to relevant authorities

Need Help?

If you have any questions before or after your purchase, we’re here to help. Contact our support team via:

📧 Email: support@virtualmartpro.com
🌐 Live Chat: Available during business hours

By purchasing from VirtualMartPro.com, you agree to the terms outlined in this Refund and Returns Policy.

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